Citizens’/Clients’ Charter
FOR
DEPARTMENT OF JUSTICE
2023-24
VISION:
Facilitating administration of Justice that ensures easy access and timely delivery of Justice to all.
MISSION:
Ensuring adequacy of courts and judges, including servicing of appointment of Judges to the higher judiciary, modernization and digitisation of courts and procedures, policies for judicial reforms and Legal aid to the poor with suitable use of technology for improved justice delivery.
SI. No. | Service/ Transaction | WT (%) | Responsible Person (Designation) | Mobile/ Phone Numbers | Process | Document Required | Category | Mode | Amo- | |
---|---|---|---|---|---|---|---|---|---|---|
1 | Issue of Notification for appointment of Judges in the Supreme Court and the High Courts. | 15 | Additional Secretary (RKK) | rajinder[dot]kashyap[at]gov[dot]in | 011-23383037 | After approval of President, Notification is issued by Ministry of Law & Justice. | Complete proposal. | N/A | N/A | N/A |
2 | Issue of Notification for transfer of Judges. |
6 | Additional Secretary (RKK) | rajinder[dot]kashyap[at]gov[dot]in | 011-23383037 | After approval of President, Notification is issued by Department of Justice. | Complete proposal. |
N/A | N/A | N/A |
3 | Release of grant-in-aid to NALSA for implementation of Legal Aid Programme in the States | 4 | Joint Secretary (NKG) | jsa2j[-]doj[at]gov[dot]in | 011-23385020 | The proposals received from NALSA, in complete form is processed in the Department and approval of Competent Authority obtained | Complete Proposal along with Audited statement of Account and Utilisation Certificates for previous year’s grants-in-aid | N/A | N/A | N/A |
4 | Representation/ grievances from public seeking legal aid. | 4 | Joint Secretary (NKG) | jsa2j[-]doj[at]gov[dot]in | 011-23385020 | The representations Received from the public are examined in the Department and forwarded to NALSA for appropriate action. | No documents are required | N/A | N/A | N/A |
5 | Designing Innovative Solutions for Holistic Access to Justice (DISHA) Various activities relating to DISHA include Tele-Law, Nyaya Bandhu (Pro Bono Legal Services ), Nyaya Mitra and Pan India Legal Literacy and legal Awareness. | 3 | Joint Secretary (NKG) | jsa2j[-]doj[at]gov[dot]in | 011-23385020 | DISHA scheme has been introduced in the year 2021-2022 with the approval from Dept of Expenditure for the period 2021-2026. The proposal received from various agencies are processed in the Department and approval of Competent Authority is obtained. | Complete Proposal. financial details, consent from all stakeholder etc. | N/A | N/A | N/A |
6 | Release of fund in instalments for DISHA Programmes | 2 | Joint Secretary (NKG) | jsa2j[-]doj[at]gov[dot]in | 011-23385020 | The request received from the partner agencies are examined in the department and approval of competent authority is obtained subject to availability of funds. | Progress Report, Utilisation Certificate along with details of activities completed. | N/A | N/A | N/A |
7 | Release of grant to the States/UTs under the Centrally Sponsored Scheme for Infrastructure Development of Judiciary | 10 | Joint Secretary (NKG) | jsa2j[dash]doj[at]gov[dot] in | 011-23385020 | The proposals received from the State Governments are processed in the Department and the approval of Competent Authority obtained subject to availability of funds. | Complete proposal along with utilisation certificates for previous releases. | N/A | N/A | N/A |
8 | Release of grant to the States/UTs for Gram Nyayalayas. | 5 | Joint Secretary (NKG) | jsa2j[dash]doj[at]gov[dot] in | 011-23385020 | The proposals received from the State Governments are processed in the Department and the approval of Competent Authority obtained subject to availability of funds. | Complete proposal along with utilisation certificate for previous releases. | N/A | N/A | N/A |
9 | Release of Funds to NIC & High Courts on recommendation of e-committee of the Supreme Court of India under e-Courts Mission Mode project Phase-II | 8 | Joint Secretary (PPP) | pravash[dot]panday2[at]gov[dot]in | 011-23381496 | The proposal received from e-committee of Supreme Court of India are examined and send to Competent Authority for approval and release of funds | Complete proposal along with approval of e-Committee of Supreme Court of India. | N/A | N/A | N/A |
10 | Release of grant to National Judicial Academy. | 4 | Joint Secretary (PPP) | pravash[dot]panday2[at]gov[dot]in | 011-23381496 | The proposals received from National Judicial Academy are examined and approval of the Competent Authority obtained. | Complete proposal along with utilisation certificate for previous releases. | N/A | N/A | N/A |
11 (a) | Release of central share of funds for the Scheme of Fast Track Special Courts(FTSCs) including exclusive POCSO courts for trial and disposal of cases related to rape and POCSO Act | 8 | Joint Secretary (PPP) | pravash[dot]panday2[at]gov[dot]in | 011-23381496 | The consent / proposal received from the State Government / UT is examined and approval of the Competent Authority obtained. | Receipt of consent and compliance of revised procedure for release of GSS funding including of released funds including corresponding state share under PFMS from the State UT / Govt. | N/A | N/A | N/A |
(b) | Release of funds for the 10 functional Special Courts, set up for trial of Criminal Cases involving MP/MLAs as per directions of Supreme Court of India in WP (C) 699 of 2016 dated 01.11.2017. | 2 | Joint Secretary (PPP) | pravash[dot]panday2[at]gov[dot]in | 011-23381496 | The proposal received from the concerned State Government is examined and approval of the Competent Authority obtained. | Receipt of proposal and UC of released funds from the concerned state Govt. | N/A | N/A | N/A |
12 (a) | Grievances related to Supreme Court/High Court Judges | 4 | Additional Secretary (RKK) | rajinder[dot]kashyap[at]gov[dot]in | 011-23383037 | The complaints received are forwarded to the Supreme Court or the respective High Court. | N/A | N/A | N/A | |
(b) | Grievances related to district and subordinate courts | 6 | Joint Secretary (NKG) | jsa2j[-]doj[at]gov[dot]in | 011- 23385020 | Returned to Grievance holder to file complaint in a sworn – in -affidavit with verifiable facts to concerned Registrar General of High Court. |
N/A | N/A | N/A | |
(c) | Grievances relating to other Ministry / Department or State Government or other agencies | 2 | Joint Secretary (NKG) | jsa2j[-]doj[at]gov[dot]in | 011- 23385020 | Complaints against other officials are Sent to the public authorities in the Central or State Government as the case may for appropriate action under intimation to the complainant. | N/A | N/A | N/A | |
(d) | Grievances Which can be addressed by Administration Unit of the Department of Justice | 2 | Additional Secretary (RKK) | rajinder[dot]kashyap[at]gov[dot]in | 011-23383037 | Complaints relating to subject matters dealt with by Administration Unit of Department of Justice are examined and decided. | N/A | N/A | N/A | |
13 | Issue of orders sanctioning pension and other retirement benefits to judges of the Supreme Courts /High Courts. | 10 | Joint Secretary (NKG) | jsa2j[dash]doj[at]gov[dot]in | 011 23385020 | The proposals received from the Pay & Accounts office, Supreme Court and office of the Accountant General of the State concerned are examined and approval of Competent Authority obtained | Complete proposal with details. | N/A | N/A | N/A |
14 | Issue of orders sanctioning pension and other retirement benefits to judges of the Supreme Court/High Courts. | 10 | Joint Secretary (NKG) | jsa2j[-]doj[at]gov[dot]in | 011 23385020 | Time taken from receipt of proposal from Pay & Accounts office, Supreme Court and the Office of the Accountant General of State to issue of order sanctioning pension and other retirement benefits. | 15 | Days | 8 | Records of Department of Justice |